These Terms of Service ("Terms") are a binding agreement between you and LB HEALTH AND PHYSICAL THERAPY, LLC ("ReelFig," "we," "us," or "our") governing your access to and use of the ReelFig mobile application, website, and related AI creative services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 16 years old to use ReelFig. If you are 16 or 17, you may use the Service only if you have legal capacity to agree in your location. Where local law requires parental or guardian consent, your parent or legal guardian must review and agree to these Terms and authorize any purchase. You must also meet any higher minimum age required by applicable law.
You may not use the Service if you are barred from doing so under applicable law. If you use ReelFig for an organization, you represent that you are authorized to bind it to these Terms.
You must provide accurate information, keep it updated, protect your credentials, and promptly notify us of suspected unauthorized activity. You are responsible for activity under your account to the extent permitted by law. You may not sell, rent, transfer, or share an account in a way that creates security, payment, or abuse risks.
You may register with an email address and password or sign in through Google or Facebook; third-party sign-in is also governed by that provider's terms. You may initiate permanent account deletion from the account settings in ReelFig or by emailing support@reelfig.com. We process verified privacy and account-deletion requests within 15 working days, or within the period required by applicable law. Deleting an account affects stored content and entitlements as explained in the Privacy Policy, but does not by itself cancel a subscription billed by Apple, Google, or another provider.
ReelFig may provide AI image and video generation, image-to-image transformation, image-to-video generation, enhancement, restoration, editing, face or portrait effects, templates, and related tools. Features, models, output formats, processing times, credit costs, and availability may vary by device, region, plan, and version. The purchase or feature screen controls where it gives more specific information.
We may update, add, restrict, or discontinue features for security, legal, technical, or product reasons. If a discontinuation materially affects a paid entitlement, we will provide a remedy required by applicable law and Section 8.
You retain the rights you hold in prompts, images, video, and other material you submit ("Input"). You grant ReelFig and its contracted processors a limited, non-exclusive, worldwide license to host, copy, transmit, process, modify, and temporarily store Input only as reasonably necessary to operate, secure, troubleshoot, moderate, and support the Service in accordance with the Privacy Policy.
You represent that you own or have all rights, permissions, and consents needed for the Input and our processing of it, including copyright, trademark, privacy, publicity, likeness, and portrait rights. You must not upload another person's private or sensitive material without authorization.
Subject to applicable law and third-party rights, ReelFig does not claim ownership of content generated specifically for you from your Input ("Output"). To the extent we acquire rights in that Output, we assign those rights to you. This does not transfer rights in the ReelFig software, models, templates, branding, or third-party material.
Output may be inaccurate, unexpected, offensive, non-unique, or similar to content generated for another user. We do not guarantee that Output is eligible for copyright or other protection, does not infringe third-party rights, or is suitable for commercial, professional, or high-impact use. You must review Output and are responsible for how you use, label, publish, or distribute it.
ReelFig does not provide an in-app public community or public-posting feature. Your Input and Output remain private within the Service unless you choose to export or share them through an external service or with another person.
You must not use the Service to create, upload, request, or distribute content or engage in conduct that:
You must comply with applicable laws and any feature-specific rules shown in the Service.
We may use automated systems and human review to detect, block, or investigate content and conduct that may violate these Terms. Safeguards are not perfect and do not make ReelFig responsible for every user action or Output.
We may reject a generation, remove content, restrict a feature, suspend or close an account, preserve relevant evidence, and report suspected illegal activity where appropriate or required by law. We will consider context, severity, repeated violations, and legal obligations where practicable.
Report prohibited, infringing, non-consensual, or impersonation content through the in-product Report control (if available) or email support@reelfig.com with the subject “Content Report.” Include the content identifier or screenshot, reason for the report, and your relationship to any depicted person. We aim to acknowledge reports within 72 hours and review and act on valid reports within 7 business days. Urgent or serious harm will be prioritized for expedited review.
ReelFig offers weekly and monthly access packages and separate credit purchases. A package purchased through a third-party payment provider, such as a website checkout page, is a one-time payment and does not renew automatically. A package purchased as a subscription through the Apple App Store or Google Play renews automatically until you cancel it in your store account settings. The purchase screen identifies the channel, billing period, price, included benefits or credits, and renewal terms before you confirm payment.
The price and currency shown at confirmation apply to the purchase, together with applicable taxes and fees. Payment is processed by the app store or authorized payment provider used for the purchase. Their payment terms also apply. We may change future prices or benefits, but a change will not retroactively alter a completed one-time purchase. For an auto-renewing subscription, the platform will provide any notice required for a price change.
If the purchase screen identifies a subscription as auto-renewing, it renews for the stated period and the payment method is charged unless you cancel before the renewal deadline shown by the applicable platform. You can manage or cancel it in the subscription settings of the platform or account used to buy it. Cancellation stops future renewal; access normally continues until the end of the paid billing period unless the platform or law provides otherwise.
Uninstalling ReelFig, stopping use, or deleting your ReelFig account does not cancel an app-store subscription. Cancel first through the billing platform. ReelFig cannot cancel a subscription on your behalf where the platform does not allow it.
A fixed-term or non-renewing package expires without another charge. Credits have no cash value, are personal to your account, and may not be transferred or redeemed for cash except where law requires. Unused credits remain available until used or until your account is closed, unless otherwise stated in the Service.
The Service will show or make available the credit cost associated with a generation. Cost may vary by model, duration, resolution, number of outputs, and other selected settings. If a technical failure attributable to ReelFig consumes credits without delivering the purchased generation, contact support with the task and account details. We will investigate and, when the failure is verified, restore the affected credits, provide a reasonable re-performance, or provide another remedy required by law. This does not apply when a task completed but the subjective creative result did not meet your preference.
We handle refund requests in good faith and support a full refund of the charge where you are not satisfied with the service you received, or where a technical failure, duplicate charge, unauthorized charge, or billing error prevented you from receiving what you paid for.
Include the account email or ID, order number, purchase date, product, platform, amount, reason, and relevant screenshots—do not send a full card number or security code. We may ask for information needed to verify the purchase and prevent fraud. If approved by the party controlling the payment, a refund normally returns to the original payment method. Banks and platforms control final posting times.
We respond to refund requests within 48 hours. Once we have confirmed the transaction, we will work with you and, where applicable, the payment channel to process the refund, normally within 2 business days on our side. After approval, the funds are returned to the original payment method and typically appear within 5–10 business days, depending on the payment provider or bank.
Please contact support@reelfig.com before filing a chargeback or payment dispute. If you open a dispute, we will cooperate with the payment provider and may provide relevant transaction and usage records. While a chargeback is pending, we may suspend paid features, packages, and unused credits associated with that transaction. We may decline further paid services after repeated unfounded chargebacks or duplicate recovery of the same charge, without limiting mandatory consumer rights.
Nothing in these Terms limits any non-waivable refund, cancellation, withdrawal, repair, re-performance, or other consumer right available where you live. Where local law allows a right of withdrawal to end after digital content or a digital service begins, that occurs only after any consent and acknowledgment required by law.
ReelFig, its licensors, or their affiliates own the Service and its software, designs, interfaces, templates, text, graphics, trademarks, and other materials, excluding your Input and rights assigned to you in Output. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purposes while you comply with these Terms. No other right is granted.
Feedback you voluntarily provide may be used to operate and improve the Service without payment or restriction, but this does not grant us ownership of your unrelated creative content.
You may stop using ReelFig and close your account at any time. We may restrict, suspend, or terminate access when we reasonably believe you materially violated these Terms, created a safety or security risk, engaged in fraud or illegal activity, failed to pay, or when law requires action. Where appropriate and legally permitted, we will provide notice and an opportunity to appeal.
If ReelFig permanently discontinues the Service, we will give at least 30 days' prior notice where practicable. If you have a package or credits that have not expired or been fully used, we will provide a pro-rata refund for the unused portion, subject to applicable law and the billing platform.
To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We do not promise uninterrupted availability, error-free operation, permanent storage, or that Output will be accurate, authentic, unique, lawful for every use, or suitable for a particular purpose. AI results are generated automatically and may contain artifacts, biases, inaccuracies, or unexpected content.
ReelFig is a creative tool and does not provide medical, legal, financial, employment, credit, housing, education-admission, or other professional or high-impact advice. Do not rely on Output as fact or use it as the sole basis for a decision affecting a person's rights, safety, or access to essential services.
These disclaimers do not exclude warranties or rights that cannot legally be excluded.
To the fullest extent permitted by law, ReelFig and its affiliates, officers, employees, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, business, goodwill, data, or opportunity, arising from the Service.
To the extent permitted by law, you are responsible for claims caused by your unlawful Input, prohibited conduct, infringement of third-party rights, or unlawful use or distribution of Output.
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-law rules. Before filing a formal claim, you and ReelFig agree to attempt in good faith to resolve the dispute for 30 days after written notice, unless urgent relief or applicable law allows otherwise.
If the dispute cannot be resolved through negotiation, it will be submitted to binding arbitration administered by the American Arbitration Association under its then-current Consumer Arbitration Rules. The seat of arbitration will be Boston, Massachusetts, United States, and the proceeding will be conducted in English. Nothing prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction. If you are a consumer, this section does not deprive you of mandatory protections or access to courts available under the law of your residence.
These Terms and incorporated policies are the entire agreement about the Service. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization, merger, acquisition, or asset transfer, subject to applicable law.
We may update these Terms for legal, safety, technical, or product reasons. We will update the date above and provide additional notice where required. A material change will apply prospectively after the required notice period. If you do not agree, you must stop using the Service before it takes effect.
Operator: LB HEALTH AND PHYSICAL THERAPY, LLC
Address: 14 Newburg St, Roslindale, MA 02131-2807, United States
Support: support@reelfig.com
Billing: support@reelfig.com
Safety reports: support@reelfig.com
Official domain: https://app.reelfig.com/